Director, Member Care
Job Description
Grand Rounds – Portland, ME – The Role: As a Director on the Grand Rounds Member Care Team you will be a key member and leader in the Care leadership team. You are responsible for leading and inspiring a team built around a dedicated customer or designated group of customers. In this role, you will work in partnershipwith your manager leaders and peers across the organization. You will be responsible for leading your team in delivering coordinated, efficient, and patient-centered care, ultimately leading to satisfied and delighted customers. Hard measures of your success will include your team meeting company OKRs (member satisfaction, clinical conversion, efficiency) and customer expectations and/or performance guarantees. Soft measures will include your ability to elevate the performance of the team beyond measure. We are looking for someone who believes in the power of teamwork and the importance of team leadership, and who will take accountability for their team’s results. Someone with a growth mindset who is e…
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