Job Description

Headquarters: Amsterdam, The Netherlands

URL: https://www.testgorilla.com/

The proposition

• The opportunity to work in a fast-growing, VC-backed HR tech startup
• €46k- €58k (gross compensation incl. bonus), stock options
• Your hours are flexible, and so is your vacation
• You can work wherever you want – we work remotely

The role in context

You’ll Spend Time On The Following

• You will design, implement, deploy and maintain operational tools and procedures that support internal teams
• You will push TestGorilla to operational excellence by improving and automating complex operational flows
• You will structurally solve customer issues through root cause analysis, code error diagnosis, debugging, and validating, and documenting
• You will partner with the Customer Success team to reduce overall resolution times, and improve team efficiency and quality of customer outcomes
• You will partner with the Product and Content development teams to build the next generation of TestGorilla tests.
• You will be participating in production operations on-call rotations

Here’s What We’re Looking For

• You have at least 5 years of experience as a technical and/or operations support engineer OR;
• You have at least 7 years of experience as a software development engineer in a product development environment.
• You have demonstrated the ability to detect and diagnose complex and critical technical issues effectively and efficiently.
• You have deep software and product development knowledge and strong troubleshooting skills.
• You are an organized self-starter with an ability to follow through on issues under minimal supervision.
• You are comfortable in an ambiguous, ever-changing startup environment.
• You are able to multi-task and quickly shift contexts if needed
• You are customer-obsessed.
• You have strong database skills with the expertise to write and update SQL queries with ease.
• You have the ability to learn and teach new technologies as required.
• You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly.

Bonus points if …

• you have experience in a SaaS product based company
• you have experience working with monitoring and log management systems

Our values

• We encourage each other: We bring a positive attitude to work. We help each other when stuck. We challenge each other in constructive ways. We celebrate wins as a team.
• We are bold: We’re bold in our ambition and dare to create new things. We know what we’re capable of and learn from our mistakes. 
• We take full ownership of our work: We own the outcome of our work and do whatever necessary to improve it–including soliciting feedback and asking for help when we get stuck.
• We strive for excellence: We hold ourselves to high standards and work hard to increase our competencies.
• We do the right thing: We’re straight shooters and take our work seriously. We treat each other, our customers, and our collaborators with respect and empathy. 
• We respect our (work-style) differences: We all have different ways of living and working. We all find our own point of balance, respect our differences, and accommodate each other’s style and preferences. 

To apply: https://weworkremotely.com/remote-jobs/testgorilla-senior-customer-success-and-operations-engineer

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