Job Description

Headquarters: Miami Beach, Florida

URL: https://selfdecode.com

• Full-time
• Fully remote
• Not open to agencies
• Flexibly scheduled

• Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected.
• Enthusiastic about helping people and making every customer happy.
• Superb written and verbal communications skills in English.
• Positive and team-oriented; ability to work independently as well as collaboratively within teams.
• Meticulous attention to detail, organized, and willingness to be on call.

• Act as the primary point of contact for our clients through email, live chat interactions, and sometimes over the phone.
• Devise creative solutions and offer clear guidance to our customers. Maintain excellent composure and rapport in all interactions.
• Think creatively about ways to improve and strengthen SelfDecode’s relationship with customers
• Assist customers in managing their subscriptions, solving technical issues, and finding the appropriate product solutions for their needs.
• Upsell SelfDecode’s products and services when appropriate.
• Communicate internally to resolve customer issues, identify product or development issues, and engage the proper team members to solve them.

• You are a health enthusiast
• Experience in sales/upselling products
• Science background
• Experience with Helpscout or other CRM platforms.

To apply: https://weworkremotely.com/remote-jobs/selfdecode-customer-service-representative

Source:

Job Types: Full-Time.

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